Stay safe when you buy and sell

• Never pay in advance. Don’t send money — by TeleBirr, CBE Birr or any other way — before you’ve seen the item.
• Meet in a public place during the day, somewhere busy. Bring someone with you for valuable items.
• Inspect before you pay. Check the item works and matches the listing. For vehicles and property, check the documents and ownership.
• Keep the conversation on Hule Market until you meet, so there’s a record of what was agreed.
• If a price looks far too good to be true, it usually is.

• Hand over the item only after you’ve received the full payment — and confirmed it has actually arrived in your account.
• Be wary of buyers who offer to pay more than you ask, or who send someone else to collect.
• Don’t share one-time codes, PINs or passwords with anyone — no buyer ever needs them.
• Choose who sees your phone number in your seller settings: everyone, only buyers who ask, or no one.

• Pressure to decide or pay quickly, or a story about why they can’t meet.
• Requests to pay a “deposit”, “delivery fee” or “customs fee” up front.
• Asking you to continue the conversation on another app straight away.
• Links that ask you to sign in or enter payment details outside Hule Market.
• Someone claiming to be from Hule Market and asking for your password or a code. We never do that.

Use Report on any listing that looks fake, misleading, or not allowed. Our team reviews every report and removes listings and sellers that break our terms.

If you’ve been the victim of a scam, contact the police, and let us know so we can act on the account.