Terms & conditions

Hule Market is an online marketplace operated by Hule Market, based in Addis Ababa, Ethiopia, where people and businesses advertise goods and services and contact each other. These terms apply to everyone who uses the website, our Telegram bot and our Telegram app (together, the “service”). By using the service you agree to them. If you don’t agree, please don’t use the service.

• You must be at least 18 years old, or have a parent’s or guardian’s permission, to create an account.
• Give accurate information and keep it up to date. One person or business may not pretend to be another.
• Keep your sign-in details secret. You’re responsible for what happens under your account; tell us straight away if you think someone else is using it.
• Seller accounts may be Individual or Business. Business sellers must describe their business truthfully.

• You may only list items you own or are authorised to sell, and services you can actually provide.
• Listings must be accurate: a truthful title, description, condition, price and location, with your own photos of the actual item where possible.
• Post each item once, in the most suitable category. Don’t repost the same item to stay at the top of results.
• By posting, you allow us to display, adapt and share your listing (for example on our Telegram channel and in search engines) to promote it on the service.

You may not use the service to advertise, sell or arrange:

• anything illegal under the laws of Ethiopia, or stolen goods;
• weapons, ammunition and explosives; drugs and controlled substances; prescription medicine;
• counterfeit or pirated goods, or anything that infringes someone else’s rights;
• live wild animals, protected species, or human organs and body parts;
• adult sexual content or services;
• fake, misleading or fraudulent offers, pyramid schemes, or requests for upfront payments for jobs or prizes.

You also may not harass other users, send spam, collect other users’ details, or interfere with the service or try to access it in ways we don’t offer.

• Browsing and contacting sellers is free. Creating an account and a seller profile is free.
• Each category includes a number of free listings. After that, a listing fee applies per listing. Optional extras — promotion and professional plans — have their own prices. All prices are shown in Ethiopian birr (ETB) before you pay.
• Fees are paid through our payment provider using TeleBirr or CBE Birr. A listing with an unpaid fee is not published.
• In some categories a paid listing stays online for a set period, shown in your dashboard. When it ends the listing is taken offline; you can renew it by paying the fee again.
• Fees pay for advertising a listing, not for a sale. They are not refunded if an item doesn’t sell, or if a listing is removed for breaking these terms.
• If you were charged by mistake, or charged twice, contact us and we’ll put it right.

Hule Market is not a party to the deals made between buyers and sellers. We don’t own, inspect or deliver the items listed, and we don’t handle the payment between buyer and seller. Buyers and sellers are responsible for agreeing the terms of their deal, for the quality, safety and legality of what is sold, and for following our safety tips.

• We review listings before they are published and may approve, reject or ask you to change them.
• We may remove any listing, or suspend or close any account, that breaks these terms or that we reasonably believe puts other users at risk — where possible, we’ll tell you why.
• Users can report listings. We look into reports and may take a listing down while we do.

We use your information to run the service: to create your account, show your listings, connect you with buyers and sellers, process fees, keep the service safe, and contact you about your account. Sellers choose whether their phone number is shown to buyers. If you connect Telegram, we store your Telegram account and, if you share it, its phone number, to sign you in and send you notifications. We don’t sell your personal information. You can ask us to correct or delete your information by contacting us.

We work to keep the service available and safe, but we provide it “as is”. To the extent the law allows, we are not liable for losses arising from deals between users, from the content of listings, or from the service being temporarily unavailable. Nothing in these terms limits any liability that cannot be limited under the laws of Ethiopia.

We may update these terms as the service changes. The date at the top shows the latest version; continuing to use the service after a change means you accept the updated terms. These terms are governed by the laws of the Federal Democratic Republic of Ethiopia.

Questions about these terms? Email us at support@hule-market.com or see our contact page.